Event Detail

Registration Closed - VBA Office of Mission Support Virtual Industry Day

REGISTRATION CLOSED

Virtual Industry Day

Hosted by: U.S. Department of Veterans Affairs

Veterans Benefits Administration (VBA)
Office of Mission Support (OMS)

and

The Office of Small and Disadvantaged Business Utilization (OSDBU)
Direct Access Program (DAP)

Date: June 5, 2024
Time: 9:00 AM – 12:30 PM ET
Virtual Platform: WebEx

AGENDA

GENERAL SESSION – 9:00 AM – 11:30 AM

GENERAL SESSION RECORDING: RECORDING LINK

Recording Password: GxJABm*5

Presentations

VA Pathfinder Program | PRESENTATION
Office of Equity Assurance | PRESENTATION

Business Line Opportunities

Medical Disability Examination Office (MDEO)
[NAICS: 621111] | PRESENTATION
Strategic Program Management Office (SPMO)
[NAICS: 541611] | PRESENTATION
Veteran Readiness and Employment (VR&E)
[NAICS: 624310, 518210, 641611] | PRESENTATION
Automation and Streamlining the Process of VA Benefits - OBI
[NAICS: 541611, 541512, 518210, 493110] | PRESENTATON
Human Capital Services (HCS)
[NAICS: 541990, 611710] | PRESENTATION

Networking Sessions 11:45 AM – 12:30 PM

Medical Disability Examination Office (MDEO)
Strategic Program Management Office (SPMO)
Veteran Readiness and Employment (VR&E)
Automation and Streamlining the Process of VA Benefits - Office of Business Integration (OBI)
Human Capital Services (HCS)

Community of Interest:

The VBA Office of Mission Support, The Acquisition Directorate, supports VBA’s strategic goals for delivery of Veterans benefits through a nationwide of acquisition professionals who ensure quality and compliant procurements of supply and service requirements in a timely and cost-effective manner. We are part of the Office of Mission Support’s efforts to provide the support, tools, and resources to ensure VBA can build, sustain, and improve our capability to serve our Nation’s Veterans.

For more information, please contact the Direct Access Program at directaccess@va.gov or 202 461 4694.

{"Speakers":[{"Header":null,"Image":"https://cdn-mbmapp.b-cdn.net/media/transfer/img/66577a8e5af92.png","FirstName":"Todd ","LastName":"Hunter","Organization":"Office of Mission Support","Title":"Deputy Executive Director","Description":"Todd B. HunterDeputy Executive Director, Office of Mission Support (OMS)Todd Hunter was appointed Deputy Executive Director, Office of Mission Support on April 23, 2023. In this role, he is the principal advisor to the Executive Director for Mission Support and key officials within the Department of Veterans Affairs (VA) and the Veterans Benefits Administration (VBA). He is instrumental in improving VBA’s operations including Acquisition; Administration; Facilities; Freedom of Information Act; Privacy, Procurement; Operations, Safety, Security and Preparedness; and Watch Operations. In addition to managing 6.3 million square feet of VBA space, Mr. Hunter hasserved as the Head of Contracting Activity since October 2023 making him responsible for managing contracting activity, procurement, and acquisition functions in direct response to VBA’s strategic goals and objectives. Additionally, he provides guidance and oversight to a multi-disciplined organization with over 200 acquisition professionals and support staff.Prior to his appointment as Deputy Executive Director, Mr. Hunter served as Executive Director of the Business Operations Center and instituted a comprehensive, single source of accountability within the VA’s Office of Acquisition, Logistics, and Construction (OALC) inclusive of workforce management and planning, emergency preparation, continuity of operations, and strategic financial oversight. Mr. Hunter served as Acting Associate Executive Director for the Strategic Acquisition Center where he led a geographically dispersed organization of acquisition professionals providing dedicated acquisition and program management expertise and life-cycle management support via delivery of strategically sound contracts on an enterprise-wide scale. Between 2017 and 2019, pursuant to Presidential Executive Order 13793, VA’s Office of Accountability and Whistleblower Protection (OAWP) was established. Mr. Hunter was appointed Deputy Executive Director for OAWP, provided oversight for the Secretary's accountability priorities and final review, and advised VA leadership in coordination, direction, and evaluation of whistleblower protections and senior leader accountability.Mr. Hunter served with the United States Army for 22 years. His assignments included two tours in the 3rd Infantry Regiment (The Old Guard) at Fort Myer, Virginia, a tour with the United States Army Personnel Command, and numerous other assignments.Mr. Hunter received the Legion of Merit Medal and the Women’s Veteran Interactive Trailblazer’s Award. In recognition of his contributions to the Army and his commitment to community service, Mr. Hunter was awarded the prestigious Association of the United States Army’s Bainbridge Award. He is a distinguished member of the Old Guard and belongs to several non-profit organizations including Association of the United States Army and the Army Historical Association. Mr. Hunter holds a Bachelor of Science in Management degree from National Louis University."},{"Header":null,"Image":"https://cdn-mbmapp.b-cdn.net/media/transfer/img/664fbb237b666.png","FirstName":"Pamela","LastName":"Miller-Casey","Organization":"Medical Disability Examination Program Office (MDEO)","Title":"Assistant Director, Budget and Acquisitions","Description":"Mrs. Miller-Casey currently serves as the Assistant Director of the Acquisitions and Budget programs within the Medical Disability Examination Program Office (MDEO). She is responsible for contractor performance for eighteen (18) mandatorily funded disability examination contracts and numerous ancillary contracts exceeding $6.8 billion dollars in contract value. Her duties include the responsibility of managing a multi-billion-dollar budget, oversight, and supervision of personnel, and contract performance of multiple vendors throughout the United States and many foreign locations. She manages staff responsible for recommendations and decisions involving significant policy matters that impact program operations, financial management and contract policy. She is also responsible for the collaboration amongst agency leaders, partners, and employees to develop contracting strategies, and serves as a senior advisor in support of all contracting activities within the organization. She enhances the MDEO mission through beginning to end lifecycle maintenance of all acquisition and financial management activities. Ms. Miller-Casey provides leadership and enterprise-wide services strategically focused on driving contract vendor performance improvement, implementing innovative solutions, and delivering better outcomes through data analytics, enterprise risk management and program management improvement. Prior to her appointment as Assistant Director, Ms. Miller-Casey served as a Chief, in Compensation Service where she oversaw an entry-level training program for all newly hired claims processors. In this capacity, Ms. Miller-Casey led a team of 35 Claims Processing Instructors and oversaw all elements of virtual and in-person training for thousands of newly hired employees. Her responsibilities included administration and formal instruction, curriculum development and program oversight.  Ms. Miller-Casey began her VA career as a Patient Service Representative at the Carl T. Hayden VA Medical Center in Phoenix, Arizona in 1998. Since that time, she has held numerous positions at the Appeals Management Center, Baltimore VA Regional Office, and Compensation Service.  She is also 2012 alumni of VBA’s Leadership Coaching Program.  Prior to joining the VA, Ms. Miller-Casey honorably served in the United States Army."},{"Header":null,"Image":"https://cdn-mbmapp.b-cdn.net/media/transfer/img/664fb0552ba62.png","FirstName":"Michael ","LastName":"Feil","Organization":"Strategic Program Management Office (SPMO)","Title":"Deputy Director, Strategic Program Management Office ","Description":"Michael Feil is the Deputy Director at SPMO within the Veterans Benefits Administration (VBA). He oversees operations for the SPMO including the Program and Project Management (PPM) directorate which is responsible for planning, managing, and executing complex, enterprise-wide projects to ensure they are completed efficiently and effectively; and the Customer Experience (CX) directorate, which is responsible for building trust with Veterans by enabling VBA to turn customer insights into action and by simplifying VBA communications to ensure Veterans can understand and more easily access the benefits they’ve earned.Mr. Feil has served the Department of Veterans Affairs (VA) since May 2015. During this time, he held multiple positions to include Acting Director of the MyVA Modernization Task Force and Program Manager for the Electronic Health Record Modernization (EHRM) Quality Assurance Review (QAR). He also served as the project lead for the enterprise Requirements Management Process (RMP) project. In addition, while assigned to the Office of Enterprise Integration (OEI), Mr. Feil led the development and implementation of the communications and operations strategy for the Office of Modernization.   Prior to joining VA, Mr. Feil served in several positions in the private sector including Principal Analyst and Operations Lead at CALIBRE Systems, Program Manager at Monterey Consultants, Technical Consultant at the Institute for Defense Analyses, General Manager Federal Services Programs at AAR Corporation, Independent Consultant at JPA Partners LLC and Booz Allen Hamilton, and Director of International Security Initiatives at Mexicans and Americans Thinking Together (MATT), among other roles.Mr. Feil’s military service began after graduation from the United States Military Academy, continuing for just under 30 years. His service included commands at multiple levels, concluding as the Deputy Commander for Operations U.S. Army South. Mr. Feil’s military decorations include the Distinguished Service Medal and the Bronze Star."},{"Header":null,"Image":"https://cdn-mbmapp.b-cdn.net/media/transfer/img/664fb55d08b01.png","FirstName":"Dr. Lauren ","LastName":"Shay","Organization":"Strategic Program Management Office (SPMO)","Title":"Senior Program Analyst","Description":"Dr. Lauren Shay serves as a Senior Program Analyst in the Executive Management Office for the Strategic Program Management Office (SPMO) within the Veterans Benefits Administration (VBA). She is the Lead Contracting Officer’s Representative (COR) for SPMO, managing over $155 million in contract requirements on behalf of VBA. Dr. Shay supports the VBA enterprise with access to two Federally Funded Research and Development (FFRDC) contracts, valued at $113 million, which supply specialized research, analysis, and systems engineering support across VBA. FFRDC support helps modernize VBA to meet the current and future demands of Veterans and beneficiaries.Prior to joining SPMO, Lauren served as a Program and Management Analyst within the Veterans Readiness and Employment (VR&E) Service in VBA Central Office. She served as the COR on various multimillion-dollar contracts and managed projects that streamlined workloads and optimized staffing levels on a national level. Lauren’s VA career began at the Chalmers P. Wylie VA Ambulatory Care Center in Columbus, Ohio, where she served Veterans as the Program Manager for Veterans Outreach, planning and promoting community outreach events to connect Veterans to care. During her time at the Columbus VA, Lauren also served as an Administrative Supervisor under Patient Business Services where she led projects seeking to improve access to care and improve service delivery within Primary Care and Specialty Care service lines.Dr. Shay is a graduate of VR&E’s Leadership Development Program and holds both her Lean Six Sigma Black Belt Certification and her COR III certification. She is a proud graduate of The Ohio State University (GO BUCKS!) where she earned her Bachelor of Science in Corporate Training and Development. She earned her Master of Health Administration at Ohio University in 2015. In May 2019 Dr. Shay graduated second in her class with a 4.0 GPA from the Medical University of South Carolina with a Doctorate in Health Administration. Lauren is a Veteran of the U.S. Air Force where she served from 2002-2006."},{"Header":null,"Image":"https://cdn-mbmapp.b-cdn.net/media/transfer/img/664fb16598c0f.png","FirstName":"Nick","LastName":"Pamperin","Organization":"Veterans Readiness and Employment Service (VR&E)","Title":"Executive Director","Description":""},{"Header":null,"Image":"https://cdn-mbmapp.b-cdn.net/media/transfer/img/664fb69549afb.png","FirstName":"Christopher","LastName":"Michael","Organization":"Veterans Readiness and Employment Service (VR&E)","Title":"Senior Acquisition Specialist","Description":"Mr. Michael is the Senior Acquisition Specialist for Veteran Readiness and Employment Service (VR&E) Service in Washington, DC since March 2024. Prior to his selection as the Senior Acquisition Specialist, he was a Program Analyst for VR&E Operations, where he provided Contracting Officer Representative (COR III) support for day-to-day operations.   Previously, Mr. Michael served as a Building Management Specialist with the General Services Administration (GSA), Public Building Service (PBS). During his time there, he honed his skills and made significant contributions to the organization. Mr. Michael earned a Master of Technology in Facilities Management from Purdue University and holds a Bachelors in Outdoor Recreation Leadership and Management from Northern Michigan University. Outside of work and family life, he finds fulfillment in giving back to the community and supporting Veterans, demonstrating his commitment to making a positive impact to those he serves."},{"Header":null,"Image":"https://cdn-mbmapp.b-cdn.net/media/transfer/img/664fb1e80bc2c.png","FirstName":"Shebba ","LastName":"Williams","Organization":"Office of Business Integration (OBI)","Title":"Director, Business Investment Management","Description":"Ms. Williams currently leads the Business Investment Management (BIM) division in VBA’s Office of Business Integration, leading VBA’s Information Technology (IT) Investment Management strategy & planning to ensure VBA’s business needs are captured, prioritized, and primed for timely execution, while maximizing benefits for Veterans. Ms. Williams also leads the Investment Management Council and prioritization of IT Priorities collaborating with VBA senior leaders across Business Lines and staff offices ensuring transparency, and execution of IT Investment Management activities."},{"Header":null,"Image":"https://cdn-mbmapp.b-cdn.net/media/transfer/img/664fb2594e6af.png","FirstName":"John","LastName":"Clark","Organization":"Office of Business Integration (OBI)","Title":"Chief, Intake and Delivery Services Business Transformation Services","Description":"John Clark has served as Chief of Intake and Delivery Services team, which is responsible for  Veterans claims intake, correspondence related to decision letters and supporting evidence, the management of the Centralized Mail Portal, long-term storage of records, the intake of records (OMPFs, STRs, and VBA Claims files), and strategic acquisitions support to the rest of the Division.  Mr. Clark’s oversees a $300+ million annual budget and over 2,000 contractors. "},{"Header":null,"Image":"https://cdn-mbmapp.b-cdn.net/media/transfer/img/66577b963bd0d.png","FirstName":"Charles","LastName":"Wright","Organization":"Office of Human Capital Services","Title":"Director of Business Management Office","Description":"Chuck WrightDirector of Business Management Office, Office of Human Capital ServicesChuck presently serves as Director of the Business Management Office (BMO) in the Office of Human Capital Services (HCS) within the Veterans Benefits Administration (VBA). Mr. Wright oversees the Budget, Travel, Government Purchase Card, Contracting, and SharePoint programs within HCS.Mr. Wright started his VBA career in 2013 as VBA’s Conference Program Manager in the Office of Financial Management, where he oversaw the VBA’s Conference and Travel program. He was responsible for managing all of VBA’s Conference and TravelPrograms, as well as standing up the new CONCUR Travel program for VBA.Prior to his VBA career he worked in Commander, Naval Forces Japan, Yokosuka Japan’s Business Office where he was responsible for generating and processing Memorandums of Agreement/Understanding (MOA/MOU) and Inter/Intra Service Support Agreements (ISA's) as well as records management processes and procedures.Mr. Wright served 26 years in the U.S. Navy, serving on five ships in San Diego, CA, Hawaii, and Japan. He joined the Navy in 1983 and he retired as a Senior Chief Navy Counselor in 2009. After retiring from the U.S. Navy, he started his federal civil service career as the Director of the Navy College Office in Guam, where he was responsible for the administration of the U.S. Navy Voluntary Education Program for Guam.CAREER CHRONOLOGY:OCT 2021 – Present\tDirector of HCS Business Management OfficeMAY 2019 – OCT 2021 Senior Budget Officer, Office of Strategic Initiatives and Collaboration AUG 2016 – MAY 2019 Management Analyst/COR, Compensation ServiceAUG 2013 – AUG 2016 Conference Program Manager, Office of Financial ManagementEDUCATION:•\tMaster of Business Administration (Human Resource Management), Trident University International, Chandler, AZ•\tMaster of Education (Educational Leadership and Administration), Trident University International, Chandler, AZPROFESSIONAL CERTIFICATIONS: Contracting Officer Representative, (COR), Level III certification."},{"Header":null,"Image":"https://cdn-mbmapp.b-cdn.net/media/transfer/img/66577d9c30b3f.png","FirstName":"Cheryl J.","LastName":"Rawls","Organization":"VBA Office of Equity Assurance (OEA)","Title":"Executive Director","Description":"Cheryl Rawls, MPAExecutive Director, Office of Equity AssuranceVeterans Benefits AdministrationCheryl J. Rawls was appointed as Executive Director for the Office of Equity Assurance on December 3, 2023. She is responsible for assessing VBA programs, processes, and procedures to promote benefits equity for Veterans, their families, survivors, and caregivers. She represents VA and serves as liaison with other governmental and non-governmental organizations working on achieving benefits equity.  She champions efforts to address equity through education, training, studies, and initiatives to bring synergy throughout benefits delivery. She previously served as the Executive Director of Outreach, Transition and Economic Development overseeing programs and initiatives aimed at helping Transitioning Service members, Veterans, and their families at over 300 installations worldwide and VA’s outreach special emphasis programs, including former Prisoners of War, female, homeless, minority, rural, and elderly. CAREER CHRONOLOGY:2023- Present \tExecutive Director, Office of Equity Assurance, Washington, DC2021- 2023\tExecutive Director, Outreach, Transition and Economic Development, Washington, DC2019 – 2021\tAssistant Deputy Under Secretary, Office of Field Operations-Outreach and Stakeholder Engagement, Washington, DC2018 – 2019    \tDirector, Office of Transition and Economic Development, Washington, DC 2016 –2018 \t\tDirector, Pension and Fiduciary Service, Washington, DC2005 –2016 \t\tDirector, VA Regional Offices, Winston-Salem, NC, Little Rock, AR, and Huntington, WV2003 – 2005\t\tAssistant Director, VA Regional Office, Newark, NJ MAJOR MILITARY ASSIGNMENTS/AWARDS/DECORATIONS:Levy Officer, 172 Infantry Battalion, Fort Richardson, AKCommander, Replacement Detachment, 6th Infantry Division (L), 203rd Personnel CO, Fort Richardson, AK Adjutant and Secretary to the General’s Staff, HQ Third ROTC Region, Fort Riley. KSCommander, HQ Company, 18th Military Intelligence Battalion, HHC, Augsburg, GEEDUCATION:DoD Vanguard Senior Executive Development ProgramVA Senior Executive Strategic Leadership Course, UNC Chapel HillLeadership VA (LVA)Assistant Director Development Program (ADDP)Leadership for a Democratic Society, Federal Executive Institute2004 One-VA Senior Executive Service Career Development Program (SESCDP)Master’s Degree in Public Administration, University of the District of Columbia BS in Business Management, Virginia Polytechnic Institute and State University in Blacksburg, VA"},{"Header":null,"Image":"https://cdn-mbmapp.b-cdn.net/media/transfer/img/6630fe27cfbab.png","FirstName":"Ashley ","LastName":"Hammond","Organization":"VA Office of Procurement, Acquisition and Logistics (OPAL)","Title":"Director, Category Management Support Office (CMSO)","Description":"Ms. Ashley Hammond is from Cincinnati, Ohio.  Ashley started her VA career in 2009 at the Cincinnati VAMC as an Administrative Assistant. Ashley entered the VA supply chain/logistics community as a Technical Career Field (TCF) Intern in September 2015 and graduated from the program in August 2017.  She has also held various positions within the Supply Chain, including Chief of Materiel Management. Ashley worked in the VHA Procurement and Logistics Office as a Project Manager.  Ashley currently works in the Office of Procurement, Acquisition, and Logistics (OPAL) department in the Category Management Support Office (CMSO) as a Portfolio Manager, overseeing the Departments’ Information Technology category. Ashley also leads the Pathfinder program, an award-winning program which assists vendors in doing business with VA. Ashley is an alumnus of Willington College, where she received a bachelor’s in Business Administration. She also has a Certified Administrative Professional (CAP) Certificate from Cincinnati State Technical and Community College. Ashley also holds professional certifications including Federal Acquisition Certification for Program and Project Manager (Mid-Level), Contracting Officer Representative (Level II), Defense Acquisition University (DAU) Category Management Certification, and is a certified Prosci Change Practitioner. Ashley’s awards include the AFCEA Bethesda Chapter Award for Emerging Leaders in Innovation 2023 for her work on the Pathfinder program for the Department of Veterans Affairs.Ashley truly cherishes the opportunity to continuously improve and provide maximum value to our Veterans.  She has a son Matthew, who is four years old who is her light.  Ashley comes from a family of Veterans and has devoted her career to providing the highest quality of care for all Veterans."}]}

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Monday - Friday, 7:00 a.m. to 5:00 p.m. (eastern)

+1 202-461-4694

DirectAccess@va.gov

Please note: Content on this Web page is for informational purposes only. It is not intended to provide legal advice or to be a comprehensive statement or analysis of application statures, regulations, and case law governing this topic. Rather, it's a plain language summary. If you are seeking claims assistance, your local VA regional office, a VA-recognized Veterans Service Organization, or a VA-accredited attorney or agent can help.

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